NCBI’s award-winning Controversial Issues Process trains leaders to deal constructively with tough conflicts, enabling them to move disputing parties toward future cooperation. Participants learn the following set of skills:

• accurately defining a controversy;
• listening to and repeating back another side’s concerns;
• asking questions that elicit the heartfelt concerns underlying another side’s position;
• mapping out the concerns on each side of an issue; and
• reframing the issue in a way that produces action points that all sides can support

Once registration is complete via the HRM Training site, complete the steps below to RSVP within TigerLink.

• VISIT WWW.LSU.EDU/TIGERLINK AND LOG-IN WITH YOUR MYLSU CREDENTIALS!
• Select the preferred workshop date from the list of NCBI events.

Contact: LSU Dean of Students - LSU Student Union Room 333– ncbi@lsu.edu (225)-578-9442

Visit: www.lsu.edu/ncbi